Privacy Policy

1. Information we collect

• Account information, including email, optional phone, age confirmation, login events, and consent records.
• Profile preferences, including favorite store, product lines, flavors, and onboarding choices.
• Program activity, including codes, products, batches, point balances, ledger activity, campaigns, rewards, and redemption history.
• Device and security information, including IP address, user agent, timestamps, invalid attempts, rate limits, linked-account indicators, and derived risk signals.
• Receipt information you choose to submit, including the image, image hash, visible merchant and transaction details, extracted fields, confidence scores, match results, and review decisions.
• Messages and support, privacy, appeal, or account-deletion requests.

2. How we use information

• Create and secure your account and send authentication or service messages.
• Validate codes, award points, operate wallets, offers, milestones, and non-cannabis rewards.
• Personalize product and flavor experiences using your choices.
• Confirm purchases, prevent duplicate claims, detect code or receipt misuse, and investigate retailer, batch, device, network, or account patterns.
• Respond to support, privacy, accessibility, and human-review requests.
• Maintain, measure, debug, and protect the service; comply with law; and enforce program terms.
• Send marketing email only when you make the separate optional choice to receive it.

3. Automated processing and review

Rules may use claim velocity, invalid attempts, linked accounts, repeated receipts, prior disputes, store or batch patterns, and similar signals to approve a claim, request a receipt, hold a claim, or block activity. These signals can be wrong.

You may request human review of a restricted points claim by contacting info@ltrmn.com. We do not use receipt content for unrelated advertising.

4. How we share information

We may share information with contracted providers that support hosting, databases, authentication, storage, email, security, support, receipt analysis, and future merchandise fulfillment. They may process information only for authorized services and subject to applicable agreements.

We may also disclose information when required by law; to protect people, rights, or the program; in a business transaction with appropriate protections; or with your direction. We do not sell personal information for money.

5. Retention

We keep information only as long as reasonably needed for the purposes described here, including operating the points ledger, proving consent, preventing repeat fraud, meeting legal obligations, resolving disputes, and maintaining security. Receipt images are intended for shorter retention than extracted claim and fraud-prevention records.

We are finalizing a written retention schedule and automated deletion process. We may preserve relevant records for a legal hold, regulatory duty, security incident, or active dispute.

6. Your choices and privacy rights

You may correct profile choices, unsubscribe from marketing email, and request access, correction, deletion, or a portable copy of eligible personal information. Depending on applicable law, you may also request a list of specific third parties, opt out of covered sale, targeted advertising, or profiling, and appeal a denied request.

Submit a request or appeal to info@ltrmn.com. We will verify and respond as required by applicable law. Account, fraud-prevention, ledger, consent, tax, security, and legal records may be subject to exceptions.

7. Security

We use administrative, technical, and organizational safeguards designed for the information we process, including restricted access and private receipt storage. No system is perfectly secure. Do not submit payment card numbers, identification, medical information, or unrelated sensitive documents.

8. Age and territory

The member service is for adults 21 and older and is not directed to minors. Contact us if you believe an ineligible person created an account. The service is operated in the United States, initially for the Oregon STICKS program. Cannabis laws vary and the service does not authorize unlawful conduct.

9. Changes and contact

We may update this Policy and will post the effective date. We will provide additional notice or seek consent when required for a material new use.

STICKS Rewards is the service operator. Privacy, security, and appeal requests: info@ltrmn.com.